We went with IPS because they seemed to be the best company available in our area (the fact that they were dog friendly was a plus). The people we talked with were very friendly and knowledgeable, answering any questions we had quickly. The panels they were proposing sounded very good (we did some independent research). Once we signed the contract, they did not disappear – in spite of the fact that COVID hit big almost immediately after. They kept us informed about what was going on, where the backlogs were in getting the parts, and when we might expect our install to actually happen. During the install they were neat, not messing up either the yard of the roof. We have had dealings with some of the city inspectors before (and know how picky they can be), but the IPS installer showed up 2 hours before the inspector (just to be sure), and kept the inspector happy. The final product looks wonderful. We had one problem with access to the website several months after the install, but we called and got the problem fixed in about a week (IPS had to work with Sunpower to get the problem fixed). We have been very happy with IPS and the solar install, and have recommended both to other people without reservation.
- James F.
